24x7 MDR & SOCaaS

How We Solve It

InfoSight brings a co-managed approach to security monitoring by becoming an extension to your IT team to monitor your most critical assets and data sources 24x7x365. We deliver enterprise threat management through a layered security model where all assets in the datacenter or the cloud can be viewed in a “single pane of glass” by both your IT team and our SOC simultaneously. This allows your team to focus on day-to-day concerns thereby improving overall efficiency and operational effectiveness. We accomplish our tasks by:

• Monitoring & Threat Detection - We provide 24x7x365 continuous and proactive monitoring of your environment.

• Incident Response & Remediation - Our Analysts adhere to the SLA's runbooks to remediate issues or to triage and escalate to your team.

• Incident/Problem Management - We own incident/problem management from creation to closure.

• Ownership of runbook maintenance - We will work closely with your team to leverage any existing runbook collaterals and IT Teams knowledge as we build, manage, and maintain the runbook.

• Ongoing monitoring enhancements - We are responsible for managing the monitoring tools to ensure tools remain updated, tuned, and deliver the monitoring outputs desired by the client.

• Incident Case Management - Case Management Tickets are automatically created by the monitoring tools or manually created by authorized InfoSight, Client or Client staff to track incident investigations to closure.

• Global Threat Intelligence - Threat Intelligence helps gain insights into real threats in your attack surface, helping you make more informed security decisions.

• Incident Communications - We alert the client of incidents via escalation protocols based on environment and the severity of the incident. All incident creation, documentation and closure will be maintained in InfoSight's ITSM via automated or manual updates.

• Monthly Reporting - We provide monthly incident-based reporting.